What are the shipping costs based on?
Shipping costs are based on the weight and dimensions of the product.
Which additional services are we offering?
Some key words are : Custom made, Logistics, E-commerce, storage, handlings, waste management. Please contact our customer service. We are happy to help you.
When will my order be delivered?
The King of Crates tries to deliver your order within 3 to 5 days. This is dependent on the stock of the product and the transport companies.
I have not received all the products from my order?
When you order more than one product it is possible that these are not delivered on the same day. If after two days the other package or packages have not arrived, please contact our customer service. We are happy to help you.
How long is an order on the way to an address outside the Netherlands?
An order, which will be delivered outside the Netherlands, can be 3 to 4 additional days to complete.
Who will deliver my order?
The products will be delivered by DHL, Transmission, DPD or external transport company! You will be notified by a track trace email of the transport service company.
My track & trace code does not work?
It is possible that the track & trace code you received, does not work yet. This is because the package label has not been scanned at the transport terminal. Doesnt work the track & trace code after two days ? Please contact our customer service. We are happy to help you.
Can I pick up the products?
You can pick up our products at our distribution center in Oosterwolde (The Netherlands). To make an appointment, please call or contact via e-mail. Contact details can be found on the contact page.